Frequently Asked
Questions

Yes. Our call-out line runs 24 hours a day, 7 days a week, including weekends and public holidays. It's there for emergencies like smashed glass you can't safely drive with — call +61 424 267 416 any time and we'll tell you what we can arrange.

It depends on the damage, your suburb and the time of day. A stone chip repair is usually a quick job once we're on site; a full replacement takes longer because the adhesive needs time to cure. Ring us with your location and we'll give you a realistic arrival window rather than an empty promise.

Yes — we're a mobile service. We come to your home, workplace or wherever the vehicle is parked, across Brisbane and the surrounding regions. In most cases there's no need to bring the car to a workshop at all.

We'll do our best to work around you. Tell us when suits and where the vehicle will be, and we'll confirm what we can do. Emergency call-outs take priority, so booked times can shift — we'll always keep you posted.

It depends on the size, depth and position of the damage. Small chips and short cracks that aren't in your direct line of sight can often be resin-repaired. Longer cracks, damage near the edge of the glass, or anything in the driver's field of view usually calls for a full replacement. Send us a photo and we'll tell you honestly which one you need.

A properly resin-injected chip is a stable repair that stops the damage spreading — it won't disappear completely, but it restores structural strength and clarity. If we don't think a repair will hold, we'll tell you rather than take your money for a fix that won't last.

It depends on the adhesive used and the conditions on the day. We'll tell you the exact safe drive-away time when we finish the job — it's typically a short wait, and we won't send you off until it's safe.

If the glass is broken and there's a risk of rain or the damage spreading, cover it with tape or plastic and avoid slamming doors, which can flex the frame. Don't drive if your vision is obstructed — call us instead.

Pricing depends on your vehicle's make, model and the type of glass fitted — some windscreens include sensors, cameras or heating elements that affect the cost. We'll always give you a clear, no-obligation quote before any work starts, so there are no surprises.

Insurance claims are welcome. Many comprehensive policies include glass cover, and we can help you work through what your insurer needs. Check your policy first, or call us and we'll point you in the right direction. We don't claim any specific insurer partnership — it's worth confirming your cover directly.

Yes. Quotes are free and there's no obligation to book. We'll tell you what the glass needs and what it costs, and you decide from there.

We work across all makes and models — passenger cars, utes, 4WDs, family vehicles and fleet cars. If you're unsure about your particular vehicle, give us the details and we'll confirm.

Only if your view is completely clear and the glass isn't at risk of collapsing — and in most cases it isn't safe. Broken windscreens also contribute to the vehicle's structural strength, so driving on one isn't advisable. Call us and we'll come to you.

Your vehicle's make, model and year, roughly where the damage is and how big it is, and your suburb. A photo of the damage makes it much easier to quote accurately — you can upload one right in the quote form.

Any pricing we quote is given upfront before work begins, so you'll know exactly what you're paying regardless of the time. Call us and we'll be straight with you about the cost for your situation.